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Manufacturers’ Warranty Guide
As is the case with any electronic product purchase, a good warranty is the key to making sure that you get the most out of your investment. Our manufacturing partners provide good warranty programs, however it is important to note that manufacturers’ warranties can and will vary among products within any given product line. We urge you to carefully review your product’s warranty information. And to help you with that, we’ve provided the manufacturers’ online warranty and support pages, as well as answers to some of your warranty questions. If you need additional information regarding manufacturers’ warranties, please feel free to contact one of our friendly Projector Pros.
Below is a list of links to some of your most pressing manufacturers’ warranty questions. Click on the link that best addresses your warranty question.
Manufacturers’ Warranty Repair and Replacement Procedures
- BenQ – Will replace the unit with comparable refurbished model
- Epson – Epson’s “Roadside Exchange” program provides a replacement unit
- Hitachi – Will repair under warranty
- InFocus – “One Year Exchange” program. (Excludes some models)
- Mitsubishi – “ERA” exchange program replaces XGA projectors.
- Optoma – Will repair under warranty
- Panasonic – “PanaZip” program provides loaners for select units
- Philips – Provides “Advanced Exchange” within 30-days of purchase; “One-year exchange program;” will repair/replace under warranty
- Plus – “Spare in the air” program provides loaner units
- Proxima – “ProXchange” program provides replacement unit for select units. (Excludes some models)
- Sanyo – “Quick Repair” program provides 72-hour turn around on the repair
- Sharp – Sharp ER “Express Repair” repairs within 24 hours or replaces with comparable model if 24-hour repair window is unavailable
- Sony – “Sony on Time Support” program offers 48-hour repair turn around
- Toshiba – Will repair under warranty
- Viewsonic – Will repair under warranty
Turn Around Times
BenQ – 48-hour turnaround time
Epson – Next business day
Hitachi – Not specified
InFocus – Next business day
Mitsubishi – Next business day
Panasonic – Next business day
Philips – Not specified
Plus – Customer specifications
Proxima – Next business day
Sanyo – 72-hour turn around on the repair of your unit
Sharp – 24-hour turnaround time for repair or replacement
Sony – ”Best effort” 48-hour turn around on repair
Viewsonic – Not Specified
Will I get a warranty card?
BenQ – Provides warranty card
Epson – Provides warranty card
Hitachi – Warranty is the bill of sale
InFocus – Warranty is the bill of sale
Mitsubishi – Warranty is the bill of sale
Optoma – Provides warranty card
Panasonic – Provides warranty card
Philips – Provides warranty card
Plus – Provides warranty card
Proxima – Warranty is the bill of sale
Sanyo – Warranty is the bill of sale
Sharp – Provides warranty card
Sony – Warranty is the bill of sale
Toshiba – Warranty is the bill of sale
Viewsonic – Warranty is the bill of sale
Manufacturer site links
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1. FREE DIAGNOSTICS
Free diagnostic + fixed and predictable repair fee per incidence type. We have scaled prices for incidence like broken projector fan, broken color wheel, ballast repair, overheating issue, etc. The estimate given before the pick-up is all you have to pay. If ever we envisage any review, we will run the repair by you before attempting the repair. The repair will only proceed upon your say-so
SAFE & SECURE NATIONWIDE PICK-UP AND DELIVERY
F A S T. In today’s fast paced business environment, every business that uses a projector needs a service partner like us. We harness the best of Logistics and SCM by partnering with leaders in the parcel delivery industry. This enables us to provide best in class same-day / next-day collection from anywhere in the United Kingdom & Ireland.
3. VOLUME DISCOUNT
Have you more that one projector to repair? Or you wish to trade in your broken projector for a new one from us? Yes. we offer generous repair discount for clients with regular needs and for those looking to buy a new or one of our refurbished projectors. Call us or visit our online shop for all your projector requirements.
Is the image projected by your projector missing one or more colors? Maybe a whirring noise whenever you switch on the projector. These would be the result of a broken color wheel. Color wheels are responsible for parsing color to the screen where your images are being displayed.
When the color wheel is broken, the projector will be noisy. An outright malfunctioning color wheel will actually prevent the projector from booting since the boot sequence requires a spinning color wheel before the lamp gets energized.
We can replace your color wheel speedily with warranty as well. Call us, our service is nationwide
Is your projector displaying blurry images? Is it overheating or noisy? Any of these issues could be a precursor of an outright burnout if not addressed.
What is preventative maintenance? Preventative maintenance performs a set of tasks as advised by your projector manufacturer. It will among other things prevent your projector from overheating, short circuiting or a burn out.
The tasks that we perform during the maintenance call out includes;
- Fan Cleaning / fan replacement.
- Air filter cleaning / replacement
- Optics/LCD panel convergence check, cleaning & realignment
- Lamp life check and replacement
- Lens focus and zoom function check.
- Ballast cleaning and replacement where necessary.
2 Routine Maintenance
Most projectors rely on constant air flow to maintain peak performance and avoid over heating. Dust and soot can clog up the air filter and available vents. Without effective cooling, performance is surely going to be compromised at a point. Preventative maintenance ensure that the device last longer
3 Tuning & Lenses Cleaning
New projectors are equipped with color-management systems that allows electronic adjustment of the level of the primary colours. After a few years of active operation, misalignment may occur. By subscribing to the service of professionals like us, we can re-calibrate your projector so you may again enjoy vibrant colors from your projector
Projectorrepair.ie, One stop shop for LCD, DLP and LCOS projectors, projector repair, projector replacement parts and projector accessories. We specialize in the repair of projectors for most major brands; 3D, Acer, Barco, Canon, Dell, Eizo, Fujitsu, HP, IBM, JVC, LG, MediaVision, NEC, Optoma, Panasonic, Samsung, Toshiba, ViewSonic, Yamaka and many more.
Moreover, we also stock hard to find parts like projector lamp and lamp assembly, Projector Screens, color wheels & ballast, projector accessories and other projector replacement parts from many manufacturers and we can also arrange for a loan projector if yours cannot be readied on time.
Our projector repair service is nationwide. Also we operate on a No Fix – No Fee basis. We can guarantee you 100% solution to all electronic faults. Pick-up from anywhere in Ireland is free. Moreover we also give 3 months warranty after repair. Need lamps or bulbs, come to us. We stock original lamps as well as compatible lamps for most projector manufacturers.
Projector Ballast Repair
Is your projector unresponsive? smelling of burnt plastic? Your ballast could have suffered from a power surge. We offer component level repair of all sorts of circuit boards. Where damages are too extensive, we can procure a replacement ballast to get your projector working again[/vc_column_text]
Projector Main Board Repair
A lot of contaminants like soot and dust, insects, liquid and heat can result in projector failure. Where the failure involves busted capacitor, burnt transistors, voltage regulators or any other components, we can ferret these out and replace the affected component and revive the projector.
Air Filter Cleaning
It is a fact that most projectors break down due to overheating. Primary cause of this issue is clogged vents and filters. Projectors require ample air to cool the lamp. when the vents are clogged and free flow of air impeded, the machine will definitely overheat and delicate component burnt.